East Tennessee State University
Office of Professional Development
PO Box 70559
Johnson City, TN 37614
Frequently Asked Questions
The following is a list of most commonly asked questions:How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?
How do I create a new user account?In order to register for courses online, you must have an account with East Tennessee State University. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.
You can go to our Sign up page to create a new account. Note: you must have an email address to set up an account with us.
What courses do you currently offer?Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.
How do I register for a course?To register for a course:
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.
Which methods of payment do you accept online?East Tennessee State University accepts Discover, MasterCard and VISA.
What is the cancellation policy if I am unable to attend?Not all programs permit refunds/cancellations. Please check the program description for specifics. You must cancel your registration 7 business days prior to start date to be eligible for any refund. A processing fee will be assessed. If you cancel less than 7 business days prior to start date, no refunds will be given, however, substitutions are premitted..
How do I cancel a registration?You cannot cancel a registration online. To cancel a registration, you must contact:
423-439-8266 or 1-800-222-ETSU (3878)
*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.
What do I do if I've lost my password?You can send a request for your password to be sent to your email address on our Lookup Password page.
How can I find out what courses I'm registered in?To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button: