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Office of Professional Development

School of Continuing Studies and Academic Outreach

Professional Development Online Registration

Hospitality and Tourism Management Certification

Dates: August 20 - November 15, 2019

Meets: 6:00 PM to 9:00 PM

Location: Hands On! Discovery Center

See Workshop listing: $0.00 *Rates may vary (Please see Fees tab below)*

Hospitality and Tourism Management Certification
Tuesdays from 6 to 9 p.m.
Session 1: August 20 - September 24, 2019
Session 2: October 15-November 19, 2019
Hands On! Discovery Center

This certificate is an educational program of study for those interested in expanding skills and
knowledge for personal and/or professional development in the tourism and hospitality industry. This includes working tourism and hospitality professionals who wish to hone their skills in management, public relations, current technology, social trends or graduate students wanting to augment their programs of study with an invaluable skill set. The certificate program prepares graduates for entry or advanced promotion into a wide range of management positions in culinary, food & beverage, lodging, attraction, and tourism related industries. The program is intended for those who desire skills needed in the workforce at large. Students will learn regional and international facets of the hospitality and tourism industry with topics ranging from marketing, financial, safety, strategic, and employee management in the local billion-dollar tourism industry. The program is designed with a strong emphasis on applied skills. Students will have access to industry leaders, as well as experienced faculty and staff.

Curriculum
The certificate in Hospitality and Tourism Management requires the completion of two six week sessions offered during the fall and spring semesters. Courses are offered on Tuesdays from 6 to 9 p.m. at the Hands On! Discovery Center. The certificate is divided into two sessions and taught by a variety qualified leaders and faculty in the industry focused on specific skillsets. The certificate may be completed in one year, or extended across several semesters.


SESSION I August 20 – September 24, 2019
Week 1: Keynote and Certification Introduction
Week 2: Customer Service
Week 3: Roles and Responsibilities for Hospitality Supervisors, Managers, and Leaders
Week 4: Public Relations and Crisis Management
Week 5: Meeting Management
Week 6: Event Management


SESSION II October 15 – November 19, 2019
Week 7: Regulation Laws as Supervisors in Hospitality
Week 8: Regulation Laws as Supervisors in Tourism
Week 9: Marketing Management
Week 10: Revenue Management
Week 11: Strategic Management (Overall objectives and creating a competitive advantage)
Week 12: Strategic Management (Industry life cycles, strategy implementation, change and sustainability)


COST
Northeast Tennessee Tourism Association Member Entire Program: $800
Session I Only: $400
Session II Only: $400

Non Northeast Tennessee Tourism Association Member Entire Program: $1,100
Session I Only: $800
Session II Only: $700
Fee: $0.00

Hands On! Discovery Center

1212 Suncrest Drive
Gray, TN 37615

Various


Alicia Phelps

Date Day Time Location
08/20/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
08/27/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
09/03/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
09/10/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
09/17/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
09/24/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
10/15/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
10/22/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
10/29/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
11/05/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
11/12/2019Tuesday6 PM to 9 PM Hands On! Discovery Center
11/15/2019Friday6 PM to 9 PM Hands On! Discovery Center

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